If you are not completely satisfied with your purchase, we accept return/exchange on select items within 7 days of receipt.
Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. It is the responsibility of the buyer to ensure the item is adequately packaged for return. Sugar Feather cannot accept responsibility for any packages lost, stolen or damaged in transit. If a package is successfully delivered but not retrieved or returned to sender, original shipping is non-refundable.
Once we receive your item we will process your return and a refund will be issued to either your original payment method or gift card. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.
TERMS:
All items must be in new, unused condition and packing intact. Returns that are damaged, soiled or altered may not be accepted.
All custom orders, made to order items, sale items are final sale and cannot be returned.